Terms and Conditions of Sale

All sales made by Flossie Pops Cakery (‘the Company’) are subject to the following terms and conditions.
Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions, if there is anything you don’t understand, please feel free to contact us.

Price
The price for the order shall be as stated on your order form. You agree to pay the full price to the Company in accordance with the order form after the details are checked and agreed by you.

Deposits
All wedding cake orders require a non-­refundable deposit of 50% of the total cost. All other cake orders require a non-­refundable deposit of 25% but not less than £25.  Please note that deposits are non-­refundable and non-­transferrable.

All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.

Payments
Payments may be made by:
Automated payments – Direct Bank/Building Society Transfer
Account: 00200473 Sort Code: 30-­‐99-­‐03 Name: Ketta Shimmin
Credit/debit card via invoice2go
Cheque made payable to Ketta Shimmin

Cash Final Payments
Final payments for all orders must be made at least 28 days prior to delivery/collection/set-­‐up or as stated on your order form.

Non-­payments
In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. The Company accepts no responsibility for any loss howsoever caused or for non-­delivery under these circumstances. The customer will be responsible for the payment of any additional charges that have been incurred as a result of payment failure.

Alterations to orders
Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know within three days is changes are needed. It is your responsibility to advise the Company of any alterations to the original order. The Company reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.

Collection 
Your order may be collected at a pre-­arranged time agreed between the Customer and the Company.  A signature is required upon collection confirming that you have received your order in good condition and as specified. 

Delivery 
Your order can be delivered at a pre-­arranged time.  All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order.  We will do our best to accommodate your requirements. 

It is the customers’ responsibility to ensure that you have given us correct delivery information, and that someone is available to receive your cake.  A signature will be required for the receipt of the order upon delivery. 

If the recipient is not in, the order will be returned to the company who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the Customer.  The Company accepts no responsibility for any loss or consequential loss incurred by the Customer as a result e.g. a wedding without a wedding cake.   

We are only able to offer personal delivery locally. Delivery costs 50p per mile (each way), with a minimum charge of £5.   

Setting Up 
Should you require your cake to be delivered, the Company will deliver and set up your cake as agreed and will want to ensure it is displayed at its best.  It is your responsibility to ensure that you have provided the Company with the set-­‐up details and arrangements made with the venue for location and display of your cake.  The Company cannot be held responsible for the location of the cake at the venue.  Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake. Once the cake has been collected or delivered, set up, and signed for, the Company is unable to accept liability for any interference with the cake thereafter. 

If a cake is to be delivered and set up by the Company, a signature will be required from your venue management confirming the cake has been received and set up in good condition.  A photograph of the cake will be taken prior to departure by the Company to verify that the cake has been set up and left in good condition. 

Cancellations/refunds 
Wedding cake or special order cancellations: 
As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled: 

6 months from delivery date  -­ 50% of the total cost will be payable. 
0-­‐3 months from delivery date  -­‐100% of the total cost will be payable. 

Wedding cake/special order cake cancellations must be made in writing. 

Celebration cake order cancellations 
Full payment is required if cancellation is within 1 month of delivery date, prior to this, refund of any monies paid, less deposit, will be made. 

Copyright 
Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise made us of any image, photograph, design, or other document or item produced by or on behalf of the Company without prior written consent of the Company.  

Publication and promotional rights 
By signing the Order Form, the Customer agreed that the Company is the sole designer and owner of the final cake design.  All rights in any original designs created and designed by the Company shall remain the exclusive property of the Company.  From time to time our designs are published in the media e.g. wedding magazines.  We reserve the right to use any image of a Customer’s cake made by the Company for publication after the delivery date unless previously agreed in writing between the Customer and the Company. 

The Customer has no ownership rights over any cake design.  Exclusivity of cake designs between our Customers is not guaranteed unless the Customer commissions an exclusive design. 

Viewing 

Please note cakes with sponge tiers/cupcakes may not be completed until the day prior to or on the day of the celebration to ensure the cakes are as fresh as possible.  Please pre-­‐arrange viewings of any wedding cakes ordered.  The Company accepts no liability for any omissions or errors on wedding cakes if they are not viewed by the Customer prior to the wedding. 

Allergies 
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten.  Allergy information is provided with all cake orders.